• toofarapart@lemmy.world
      19·
      2 years ago

      That seems perfectly reasonable.

      What comes to mind when I see this meme is more along the lines of CS DMing devs directly with customer issues and expecting us to magically come up with a solution to something with minimal information given.

    • Dandroid@dandroid.app
      7·
      2 years ago

      I love those because they close so quickly. Everyone gets X bugs per sprint, and I closed one in 30 minutes. One less thing to do this sprint.

    • Petri@sh.itjust.works
      4·
      2 years ago

      Or it’s because every time they make a ticket it’s so messy it can’t be understood.

      Of course the grizzly way to respond back is to reassign it back to the QA and demand clarity and reproduction of the issue.

      • abraxas@lemmy.ml
        3·
        2 years ago

        That ain’t very grizzly. We have a “need more info” column in our support trello and nobody has a problem with it.