Or when you’re having a problem with a piece of accounting software that nobody has ever had, so you call in for phone support, and they’ve never had it, but they can reproduce it on their side, find a solution, and thank you very much for letting them know.
Ohh I had a similar experience with a quite big open source project (~10k stars on GitHub). Posted an issue, it’s obscure enough even the lead maintainer comes in to help and still got stuck unable to fix the issue.
Or when you’re having a problem with a piece of accounting software that nobody has ever had, so you call in for phone support, and they’ve never had it, but they can reproduce it on their side, find a solution, and thank you very much for letting them know.
Ohh I had a similar experience with a quite big open source project (~10k stars on GitHub). Posted an issue, it’s obscure enough even the lead maintainer comes in to help and still got stuck unable to fix the issue.