When getting fast food it’s fairly frequent to be asked to pull around to the door and they bring out the food instead of just waiting at the window, even if there’s no one else in line, anyone know why they do that?
When getting fast food it’s fairly frequent to be asked to pull around to the door and they bring out the food instead of just waiting at the window, even if there’s no one else in line, anyone know why they do that?
As I recall, most fast food places have a timer for how long people have been waiting in the drive thru line. This is tied to ‘performance’ metrics or whatever.
They have you pull around so you’re “out” of the drive thru line and not hurting their metrics.
When an organization targets a metric, that same metric will then fail it eventually. It even happened to the Soviets when plant managers had to over report production or else face the wrath of the administration. I often wonder why management can’t just realize some things are better left untouched lest they break something.
How else would they justify their existence?