That’s fair enough.
I think there is some rule that you just provide contact details somewhere on your website, though some companies try super hard to hide it.
The problem is sometimes the contact method is 12 layers of FAQ pages and web forms. Trying to reduce load is one thing, actively avoiding resolving issues is another.
Reading your source, it sure sounds like genocide.
That said, it seems like a summary rather than a detailed report and I can’t find the source in the page.
The other people responding to you are saying “did you read the statement by the perpetrators of the genocide denying it?” Sounds like a rather silly statement.
Can’t really weigh in on this but on the face of it it does feel like tankie behaviour.
EDIT: I’ve now skimmed the UN Human Rights report and it’s definitely genocide. The only possible claim against this is that all of their information is false, which seems unlikely.
I’ll also add that the first response above linking to the UN source I’ve seen copy pasted elsewhere. That doesn’t necessarily mean much but, yeah.