Warning: angry rant below

So I lost lost the Username and Passwords to all my 3 credit bureau accounts, and also the email account, this appened like earlier this year, (or maybe last year not sure… anyways…). I didn’t bother resetting at the time since I didn’t need to get a credit card or loan or anything.

But today I decided to reset those accounts to check my credit. So I started with calling Experian to try to reset the account. So right away, I’m already mildly annoud that a fucking automated voice Bot took the call and then on top of that, they fucking played a fake “keyboard typing” sound to mimic a human typing on a keyboard after every response 🤦‍♂️, like yo I know its a bot, stop with this BS. So it asks what I need help with, “accessing account”, okay it asks for SSN and zip code, okay gave that, then this bot just sent a reset to my email, WHICH I DONT HAVE ACCESS TO!!!, okay no problem, I’ll just talk to a person, “talk to a representative”, okay this is the most infuriating part, bot says “I’M SORRY, I’M ONLY ABLE TO DO THAT IN LIMITED CIRCUMATANCES” (paraphrased, I don’t remember the exact wording)… excuse me what the fuck, this audacity of this fucking bot, I say it again, but the only 2 options are “continue” with the automatic self-help system, or “end call”… MOTHERF****R 🤬🤬🤬

Jesus Fucking Christ, who gave these stupid “Credit Bureaus” their authority?

I see a future of:

“Hello 911, please send an ambulance, I’m dying.”

Bot: “Sorry, not blood detected, unable to dispatch an ambulance”

dude was having a heart attack, of course no blood was detected

  • CanadaPlus@lemmy.sdf.orgEnglish
    4·
    2 days ago

    Yeah, this is why I’ve been slow moving over to a password manager. A single cliff-like failure point scares me.

    • ERROR: Earth.exe has crashed@lemmy.dbzer0.comOPEnglish
      3·
      2 days ago

      Yea, look into “Emergency Access” feature on Bitwarden, you set up a emergency contact that can request access, wait out a timer (that you set), then after the timer access is granted.

      I could write down the login info to the account of the emergency contact in plain text and even if someone finds it, I can still deny them access before the timer runs out, but it also allows me back in if I forgot the main account’s master password.