Just buy another brand for less. They went so far as to Photoshop ‘enhance’ my warranty photos to increase contrast to support their claim, and they admit it.

My very expensive Tempur / Tempurpedic mattress is cracking all over on top after 8 years, and my wife can’t sleep in it. Tempur quickly voided the warranty claim saying it’s water damaged - after they ‘enhanced’ a single image, mostly highlighting shadows.

I think the memory foam bed is actually only good for 4-5 years depending how big you are and you local humidity. The warranty at 10 years is a total scam for anyone but tiny fairies living in a plastic bubbles. If they said “this lasts 5 year’s” sales would crater or cheap alternatives would win out. Instead they say ‘full 10 year warranty’ but Don’t honor it.

There is no water damage on my bed. Some slight soiling on the mattress cover where you lay (8 years, not washable) plus some shadows due to the window, and they say stained and water damage no warranty. ‘Enhanced’ my photo to make it look worse. Wouldn’t even look at additional photos or send someone out.

  • kora@sh.itjust.works
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    5 days ago

    Slightly off-topic: Is there a similar website for sofas?

    When I moved out, I was in a hurry and bought one after testing it for comfort for about thirty seconds. Turns out, it is, and most their product are, drop-shipped, low quality garbage.

    It started falling apart after a month. Been postponing the purchase for about two years because I am not able to find reliable sources of information to guide my purchase decision.

    Great sources for a mattress though. Guess I will cop one soon, as I bought my current one from Wayfair, same shit. Good riddance!

    • asqapro@reddthat.com
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      5 days ago

      This is a list of notes I put together when shopping for couches. Some of it requires getting hands-on with the couch so it won’t work well for online purchases, but you should be at least sitting on a couch before buying it. My notes were cobbled together from information I found online, so big grain of salt.


      Old couches are almost always going to be better than new ones because so many companies have dropped in quality over the years.

      Take a black light to look for pee spots or stains. Look for bugs (fleas, bedbugs).

      Things to look for:

      • Touch back of sofa & area under arm rest and see if it’s just fabric. Something solid usually means attention to detail / quality
      • Seat cushions that are solid foam wrapped in breathable layer (cotton, down, etc) are the worst quality cushions (degrade quickly over time)
      • Seat cushions that have layered foam or glued foam is a good sign and may mean springs in the foam (springs are generally a good thing)
      • Take off the seat cushions and see how far apart the springs underneath the cushions are / how many there are. More & tighter packed the better
      • Take off seat cushions and look for horizontal connection wires. There should be 2 minimum. Should be able to feel and see through fabric
      • Lift up the sofa. If it’s light weight, that’s bad. If it flexes, that’s bad. Good sofas are heavy and don’t flex when lifted
      • Don’t buy leather, buy polyester. This is personal preference, but leather is a lot more work to take care of & keep it looking nice
      • “Eight way hand tied” isn’t necessarily a sign of quality, but it’s better than s-springs. There can be fake “eight way hand tied”, which is why it isn’t always better

      Good brands:

      • Room & Board
      • What A Room
      • Arhaus
      • Maiden Home
      • Stickley
      • Thos. Moser
      • Ethan Allen
      • Stuart David (Amish)
      • Hancock and Moore
      • Bradington and Young
      • Classic Leather
      • American Leather

      Ok brands:

      • Bernhardt
      • Palliser
      • Lovesac
      • La-Z-Boy
      • Flexsteel

      Bad brands:

      • Crate & Barrel
      • Ashley
      • Article & Joybird
      • Wayfair
      • Natuzzi
      • Restoration Hardware

      When I bought my couches a few years ago, I got them used off Facebook Marketplace. It took a couple weeks for some decent Ethan Allen couches to pop up, but I got them for ~$400 each.

    • ChickenLadyLovesLife@lemmy.world
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      5 days ago

      I own a skoolie (a used school bus converted to a motorhome). I acquired two sections of one of those giant sectional sofas from a woman on Craigslist who was giving them away for free. She paid $4000 for the entire thing and when I deconstructed my sections to build them into the bus I was astonished at what incredibly poor quality the things were. The framing (such as it was) was unbelievably cheap wood that looked like it was cut by a beaver, and the ends were made from OSB scraps - not even cheap plywood. The backs underneath the cushions were entirely made from nylon lawn chair straps haphazardly stapled down.

      The cushions and fabric were decent enough, but the thought of paying $4000 for furniture that shitty underneath is pretty hard to imagine.

      • kora@sh.itjust.works
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        5 days ago

        That sounds awesome! I am curious about your journey of owning a skoolie. I sometimes daydream about building a similar motorhome. Watched too many videos of Steve Wallis these days…

        Is it your main residence? If it is, what do you miss the most about owning a regular home? How long did it take you to adjust and finally feel home?

        • ChickenLadyLovesLife@lemmy.world
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          4 days ago

          The bus is not my main residence. I live in a place (Philly area) where residence in a motorhome is not really a legal option. I embarked on the skoolie journey without a realistic plan for actually living in it and so far it’s been nothing but a gigantic time and money sink. But it has been fun and I’ve developed a lot of skills (mainly metalworking like welding and riveting) that I didn’t have before. You may enjoy my build thread.

          I do hope to someday be able to live in it for a few years at least. We’ll see if that’s possible.

          • kora@sh.itjust.works
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            3 days ago

            Nice! Plenty to read before bedtime. Thanks for that!

            I also build a lot of things, mostly programmable electronics housed by 3D prints. I learned so much on the journey. What I learned, in my case, are mostly transferrable skills but I don’t care very much because I like it. I see it same as collecting vinyl records. It’s fun to build stuff without financial motives or external pressure.

            Hello from the other side of the world and thanks for the chat and info on your motorhome. Enjoy it! :)

    • DireTech@sh.itjust.works
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      5 days ago

      Would love this for sofas. Last one I got was crap and I find myself regretting not continuing to fix up our old 80s era leather sofa. That thing was built to survive the Cold War.

    • BeeegScaaawyCripple@lemmy.world
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      5 days ago

      I can recommend a very good brand but you’ll hate me for it, it’s expensive as fuck and will last your lifetime (I have a 50 year old sofa that is still comfy as fuck, I just need to get it reupholstered because the fabric is wearing a titch after living through two families) but like, we’re cultists about our couches